"Carlos, thank you so much for still sending your crew to fix my unit. Most businesses would have rescheduled but you did not! I appreciate all of their HARD work all day long, I would have ordered dinner if i had known it would almost turn into a sleepover event! I never thought you would show up hurt and fresh out the ER. Then you came back in Friday to finish the install. Your family's dedication to your business is noticed and greatly appreciated. P.S. I need to know what often services your company offers bcuz you will be my first call!"